We do not charge any credit cards until the order ships. Your card will only be authorized at the time that you place your order.

***Please note: If your credit card is also a debit card, the authorization will reduce your checking account by the amount of the sale to reserve this amount for the charge. Depending on your bank, after a few weeks the authorization may expire and the money will appear to be back in your account. When the charge goes through at the time of shipment, this money will taken out of your account at that time. Please make sure you have enough funds in your account for your purchase and that the reduction on your balance at the time of shipment does not affect any outstanding checks you may have. We will not be responsible for any bank fees for insufficiant funds due to insufficient balances in your debit account.

Once your order ships, please allow 3-6 business days for delivery on orders shipping within the US. Please allow 5-10 business days for all other international orders. Most orders are shipped via UPS Ground. Orders shipping to a PO BOX, APO, FPO, Hawaii, Alaska and most international destinations will be sent via US Priority Mail. If an item that you order is out of stock, it may take 2-3 weeks depending upon availability. You will receive an email with tracking information when your order ships. Credit cards are not charged and money orders are not cashed until the order ships.

Customers outside of the U.S. are responsible for any additional import duties/taxes that their country may charge. Roc-Climber-Store.com will not be held responsible for such charges and will not be responsible for return shipping charges if the order is refused.

Roc-Climber-Store.com reserves the right to cancel any order for any reason (canceled orders will not be charged or will be refunded as appropriate). Prices and discounts are subject to change without notice. Shipping charges are not refundable.

FAQs:

How do I contact the Rocawear corporate offices for matters unrelated to shopping on this site?
How can I reach a roc-climber-store.com customer service rep?
How do I return an item for an exchange or store credit?
How long should my order take to reach me?
How do I check the status of my order?
What payment methods are accepted?
How do I pay by Money Order or PayPal?
Is my credit card information safe?

Return Policy:

Your satisfaction is 100% guaranteed.

Send your unworn items back in the original, undamaged box within 30 days for store credit or exchange (item of equal or lesser value). All tags must still be attached. Please include a note with your contact information, order number, and reason for the return. Please allow 1-2 weeks for your return to be processed.

Customer Service FAQs:

How can I reach a Roc-Climber-Store.com customer service rep?

For the fastest service, please email your inquiry to service@roc-climber-store.com. If you do not have access to email, you can call us at 732-775-9925. Depending on the volume of inquiries, our customer service reps will usually answer your inquiry within 24-48 business hours. Please note that all customer service issues regarding the web site Roc-Climber-Store.com can only be handled by Pimco Online Merchandising through the email and phone number listed above.

How do I return an item for an exchange or store credit?

Send your unworn items back within 30 days of purchase for store credit or exchange (item of equal or lesser value). All tags must still be attached. Please include a note with your contact information, order number, and reason for the return (you can also request a return form via email). Please allow 1-2 weeks for your return to be processed.

Shipping expenses are nonrefundable.

Please mail your return to the address below. Please note that this is the ONLY way to return/exchange anything purchased at the web site Roc-Climber-Store.com. Returns for items purchased at this site will only be accepted at the mailing address listed. Returns or exchanges for items purchased on Roc-Climber-Store.com WILL NOT BE ACCEPTED AT ANY ROCAWEAR BRICK AND MORTAR (WALK-IN) STORE OR ANY AT OTHER AUTHORIZED DEALER'S RETAIL LOCATION. The Roc-Climber-Store.com site is operated by Pimco Online Merchandise and is not affiliated with any such retail locations in any way.

Send returns to:

Roc-Climber-Store.com
ShipCenter
614 Cookman Avenue
2nd Floor
Asbury Park, NJ 07712


How long should my order take to reach me?

Please allow 3-6 business days for delivery on order shipping within the US. Please allow 5-10 business days for all other international orders. Most orders are shipped via UPS Ground. Orders shipping to a PO BOX, APO, FPO, Hawaii, and Alaska will be sent via US Priority Mail. If you chose to open an account when initially placing your order, you can check your order status by clicking on the order status button and logging in. If you have any other questions regarding the status of your order please email us at: service@roc-climber-store.com

How can I check my order status?

You can check your order status by clicking on the order status button and entering your order number and email address. If you created an account when placing your order, you can log in to view more detailed status / tracking details on all previous orders placed. If you have any other questions regarding the status of your order please email us at: service@roc-climber-store.com